Blog Archive

Recently, a CIT built cab was featured on the MCFA website and in Mystic Seaport’s video entitled “Mystic Seaport’s Long History with Lift Trucks.” Check out the video below to see a CIT cab in action.

I don’t want to name names, but I’m sure many of you have heard about the customer service incident that went GLOBAL via the internet this week.
So this week let’s talk customer service. Below is a nice little read. Most people even if they like your product, service, or company in general will let customer service incidents affect their position on continuing business, ESPECIALLY if there are close competitors. In professional relationships, having the last word is not NEARLY as important as having a great working relationship and continuing business. Even if they are wrong (which the customer never is) it is better to value the customer and resolve the situation. Hmm not too bad advice for those personal relationships either. =)

http://video.about.com/marketing/Tips-for-Customer-Service-Best-Practices.htm

For some of us/ you it is quarter end and semi-annual report time. Your  brain may be overworked and over used.. Take a break and check out this video on Brain Power. It’s pretty magical (pun intended).

or see their website for other great videos too.

http://www.ted.com/talks/keith_barry_does_brain_magic#t-517223

 

http://youtu.be/DWc8dUl7Xfo

The “STACK” video is 5 operators playing large JENGA using their Caterpillar equipment driving experience.  The video of their skill is just impressive.   Caterpillar, one of our customers, posted this on their website and we keep watching it over and over.

Check it out.

STACK

 

“Obstacles are things a person sees when he takes his eyes off his goal.”
― E. Joseph Cossman

At CIT we have set the goal of “World Class Company”. If you research this online you will find that it is much more than just Quality or ISO certification, it is the totality of your business.

For example some techniques are:

  • Make-to-order – CIT has our own Design/ Engineering department for new product development
  • Streamlined flow – CIT has our facility set up so that products are streamlined machine to machine, and department to department. Raw material comes in one end of the building and goes out the other as complete products.
  • Small lot sizes- CIT breaks down the run quantities to maximize efficiency while minimizing slow moving inventory.
  • Families of parts – CIT manufactures similar part families within the same work cell
  • Doing it right the first time – CIT has meetings daily with supervisors as well as job kick off meetings to ensure all are aware of the expectations before they start, ideally to exceed customer expectations
  • Cellular manufacturing – This also goes hand in hand with our streamlined flow how our work cells are located to maximize product flow.
  • Total preventative maintenance – By tracking and documenting the maintenance on our equipment, we schedule preventative maintenance BEFORE there are problems
  • Quick changeover – CIT designs and builds most of our fixtures in house, by doing this they are built specifically for our needs
  • Zero Defects – Our job is to correct and prevent defective parts reaching the customer
  • Just-in-time – Our customer’s keep us updated with monthly reports on our on time delivery, we will continue assessing this to reach goals and reduce lead times
  • High employee involvement – We strive to keep employees involved and aware by utilizing their ideas to make company wide improvements
  • Cross functional teams – This is necessary to cross train employees, not only for staffing, illness issues, but so that employees are aware of cause and effect of their task
  • Multi-skilled employees – Most of our Supervisors/Leads actually worked in their department prior to being promoted, they are hands on and typically able to do multiple jobs within the work cells
  • Statistical process control – CIT is working on this area so that we can get a better handle on where and how improvements can be made. We currently review PPM’s by the entire plant as well as by product line.20140409_150130[1]

The recap from our ConAgg Expo show:

It went really well, we had about fifty solid leads, met a lot of great people, and even encountered bees… yes BEES!! (see attached pics)

Thank you to those that came out and visited our booth.  We got to meet with some folks from Ditch Witch, Terramac, Manitowoc, Manitou, KATV, and Watson just to name a few. We had some great products to show off  and also saw a lot of great products and opportunities.  It was pretty much the bees knees… oh yeah bees, our container to pack up and return our products back to Indiana got to be a temporary home/ hive for some bees.

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ROBOT 6

We now have Robotic Welder 6 running in the Fab department. It has the brains and the brawn.. check out the video on our Facebook page.    ROBOT 6

This is what we have been working diligently on for the upcoming ConAgg Expo. IT’S ALIVE!!!!

 

CLICK ON LINK >>>>>   CAB CON EXPO

The Fabrication department has been busy moving equipment around. I think we finally have everything set up in the place regarding process flow. At CIT we are always looking for improvements we can make to help with work flow and time management. BRAINS AND BEAUTY?? Yes!!!! Well, that and great quality products of course.

 

I have to admit, I stay in my cozy office quite a bit, and I hadn’t been out on the production floor for months. I wanted to check out the move and check out what all we have going on here. After 13 years working for the company, I am still amazed at the continual changes, improvements, and ingenuity in this place.  Between the Robotic Welders that were thought up, engineered, and produced in house to a machine made in house for a specific customer product to bend using hydraulic presses, I think it would impress even those in the manufacturing world daily.

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